November 2, 2004
Adventures in Retailing - Blockbuster Video Part II
Posted in Adventures in Retailing by Steve | Comments (4)
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"Just when I thought it was over, they pull me back in"
- Michael Corleone - Godfather Part III
If you haven't read part I of this saga you might want to check that out first.
So, today I get a postcard in the mail from Blockbuster saying that I have 2 other rentals that are late and I owe $10.68. I call the wonderful people at my local Blockbuster and get yet another person who I haven't spoken to before which seems impossible since I've been on the phone with these people about 37 times in the last two weeks. I tell the guy about the postcard and he says let me look up your account. I give him my name and of course the next words out of his mouth are, "You have 2 accounts". AAAHHHHHHHHHHHHHHHHHH!!!!!! I can't take it anymore!! I tell him before this phone call is over we are getting rid of one of those accounts. He tells me one account is "Steve" and the other is "Steven". The 2 rentals that were returned late are under the Steven account. So I say, "I have an $8.00 credit on the "Steve" account right?, insanely thinking I'll use that $8.00 to pay most of the $10.68 late fee. Then the unthinkable happened. He says, "No I don't see any $8.00 credit". This is where I wish there was the technology availbale to point a gun to the phone and have the bullett go through the telephone wires and come out his phone and into his brain. He says, "Our records show that you never returned the Cinderella Story DVD". Now I have to explain the whole Cinderella Story debacle to this guy. After I explain the whole thing to him he says, "Let me go look around and see if I can find it". I couldn't make this shit up if I tried. I imagine he's standing there holding the phone at his side whistling and then after 5 minutes he gets back on the phone and says, "I can't seem to find it". His theory is that the computer, evidentalyy having artificial intelligence, realized that I had not returned the Cinderella Story DVD so it took my $8.00 credit. I said, "Isn't it worth more than $8.00"? He says, "yeah, they're worth $12.99". So I say, "Then why don't I have a -$4.99 balance?" He grunts..... I wanted to scream, FUCK YOU and the horse you rode in on and anybody who looks like you, but I held back. Then the guy claims I returned Cinderella Story 4 days late and I say, "You said a minute ago I never returned it"! Then he puts me on hold for 5 minutes and comes back and says, "I made a mistake". NO? REALLY? He says, "I bet it was a trainee your wife returned Cinderella Story to because this is a trainee store". Fuckin Great! As if these people aren't whacked enough as it is, I'm getting the whackos in training. He finally says, "We're going to enter in the computer that you returned Cinderella Story even though it appears as though you didn't, we're going to take your word for it".
I am amazed I'm here to write this story and that I didn't have a massive coronary right then and there in my kitchen. Now it's been a good half hour I've been on the phone with this guy. I ask him, fully knowing the answer will be no, "Can I transfer the $8.00 credit from the Steve account to the Steven account to pay the $10.68 overdue fee"? (which by the way in my opinion they should just cancel for me to make up for ALL OF THE SHIT THEY'VE PUT ME THROUGH!!). And, true to form, he asks his manager and the manager says "Oh no we can't transfer between accounts like that". So ends Part II. You know there will have to be a Part III like all great sagas.
BLAST FROM THE PAST! Links to entries with similar content, maybe...
Adventures in Retailing - Blockbuster Video
Adventures In Retailing - Fry's Electronics
FOF! Part Google Maps, Part Flight Sim! THIS IS WICKED COOL!
Dorm of the Dead! Part zombie flick part porn flick... All bad acting... NSFC!
Parachutist releases video of near-death fall... Thanks for the video Gamera & Kevin!
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Comments
Ewwww Blockbuster sucks with all those late fees. You ever heard of Unlimited Movies? You rent your movies online and don't have to worry about late fees. Check them out here...http://unlimitedmovies.tv/rentadvd
Found you on BlogExplosion. When I clicked comments it took me away from the surf bar in BE...just thought you would like to know.
I will definitely check that out. I've got to find an alternative to these idiots. The only problem is that I have 40 free rentals coming from there, so I'll have to put up with them for a while.
Steve? This is Wayne Huizenga. Weren't you the guy who single-handedly closed the K-Mart Corporation? I ain't messin' with you no mo. Take some free popcorn next time you're in one of the stores. Tell them I said it was A-OK. Peace.
Thank you Wayne.
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