I purchased a Dell computer in October 2005.
I was supposed to get a $100 rebate.
In January I contacted Dell to see why I had not received the rebate.
After, of course, getting transferred 4 or 5 times and having to repeat my story to each
person, they told me they never received anything from me.
So, they tell me to send in all of the rebate forms and crap again!
So, I do it.
Guess what? Nothing happens.
About a month later I get a postcard in the mail that says,
"We can not give you your rebate because you have no Dell order number."
So, I call the bastards back and get transferred all over the fuckin place and finally end up
talking to Abu who assures me that I will be getting my lousy hundred bucks soon. This is
like the middle of March now.
So, on Friday, April 7th, I decided to try again. It is now A HALF A YEAR since my purchase!
I call the rebate number, (800) 969-5814.
The first thing it says is "If you purchased your computer prior to November 1st press 1."
So I press 1 and it says, "Please call (800) 969-5814, Thank you and Goodbye."
Now for those of you who are very observant, you will realize that that's the same FUCKING
NUMBER!!!! This is what's known in the computer programming world as an infinite loop.
So, I call their main customer service number and press the number in the automated response system for rebates. That transfers me to the previous recording that tells me to call the number that hangs up on you.
So, I call back the main customer service number and press the button in the automated response system to indicate I want to buy a new computer and I immediately get a human, if you can call him that. Aghack says he is very sorry for my inconvenience.
I say, "Can't you just whip out a check book right now and just write me a check for this lousy $100 and we can all be done with this?"
Aghack says, "No."
Anyway, Aghack puts me on hold several times for anywhere from 2 to 10 minutes and finally comes back with the promise that I will get my $100 in the next 15 business days.
I DO NOT BELIEVE THIS.
.jpg&image_width=100%&image_height=100%)
I have a long horror story about Dell but ultimaltey it took five months to resolve a simple issue. I sent the comptouer in, they send a tech out to me, I loaded several drivers and the had me reload the OS twice. The whole situation was resolved when I sent the laptop in teh second time and they lost it. They sent me a new computer but then I had to fight them becasue they kept asking for the old computer back. Dell has lost touch with its processes.
I feel you on the horrors of trying to work with Dell. I was trying to figure out what had happened to a power cable I had ordered. I talked to eveyone in that stupid company, even the Spanish speaking division. I got all of the telephone numbers imagineable, including one to a phone sex company, amusing, but seriously WTF?!. Turns out all this happened because the sales person didn't send me a confirmation email, so they canceled my order. It took me four months to get a $20 cable. Ironically the laptop broke a week later, and I have yet to call in for assisstance from Dell.
NEVER SURRENDER !!!
and most importantly...NEVER BUY DELL ever !
Forget Bill Gates...DELL IS the BEAST !!!
here is my horrible experience with Dell. After reading many many many terrible stories, I still beleive mine is one of the worst:
http://capricgal.blogspot.com/2006/06/dell-hell-detailed-version.html